Technical Support

1

My service is not working?

Please verify that your bills have been paid and up to date.
If your bills are up to date, then please try unplugging TV/Internet/Home phone equipment for 30 seconds and then plug back in again.
If you are still having issues, please contact our tech support email.

2

Where is my wi-fi SSID and password?

Please look on bottom of modem/router that has antenna's on it. The SSID and password are located on a label showing SSID and password.

3

My internet is slow or barely working?

Please try unplugging TV/Internet/Home phone equipment for 30 seconds and then plug back in again.
If you are still having issues, please contact our tech support email.

Billing Support

1

Why is my bill so so high?

Your bill maybe higher on your first payment depending on your billing cycle date. Part of your current usage maybe added to the next billing cycle and will be pro rated.
If you feel that the bill is incorrect, then please contact our billing department email.

2

Are there any hidden or extra fees on my bill?

There are no extra or hidden fees on any Securitele bill. All services are charged as quoted when you signed up with our service. Taxes are the only other charge on your bill.

3

How do I make payments?

Payments are made by credit card payments automatically paid on a monthly basis. You will receive a receipt for each payment made. 
Securitele does not invoice customers, payments are automatically taken from your credit card every month. This automatic billing keeps our costs for our services lower than our competitors.

BlueCurve TV App

1

What is BlueCurve TV App?

BlueCurve TV App is available to Shaw Direct TV customers for no additional cost.
You can stream up to 80 live TV channels and over 30,000 on-demand titles, allowing you to enjoy your favourite TV shows and movies directly on your mobile devices with the BlueCurve TV App, or through your computer on supported systems.

2

Can I still use BlueCurve TV App without having a smart TV?

BlueCurve TV app is supported by most mobile devices and by Google Chromecast.
Chromecast Support: Stream (or cast) content from the BlueCurve TV mobile or web app to your TV screen.

3

What can I view using the BlueCurve TV app?

Live TV Viewing: Stream your favourite shows and networks live directly on your mobile device. When logging in, you’ll see all available channels based on your subscription and our mobile TV streaming rights. You can stream up to 80 live TV channels.
VOD(Video on Demand): Over 30,000 on-demand titles, allowing you to enjoy your favourite TV shows and movies directly on your mobile devices with the BlueCurve TV App, or through your computer on supported systems.

4

How do I get Shaw BlueCurve TV App?

The app is available for direct download in iTunes and Google Play stores. You can also visit shawdirect.ca/freerangeTV for download links and to find more information about Shaw BlueCurve TV App.

5

What kind of features and functionality will the app provide compared to the existing TV apps?

You can access the networks (where Shaw has mobile rights) you subscribe to through a single app, rather than having to switch between apps. This creates a more seamless user experience for our customers. Also, download select on-demand kids' titles for offline viewing at a later time.

Shaw BlueCurve TV App offers suggestions based on the content you watch, and stores your viewing history for a full year to make it easier to watch a new TV series or find that favourite movie. Can't decide what to watch? Rotten Tomatoes and Flixster movie ratings are embedded throughout the app to ensure you can make informed viewing decisions easily, on a single interface.

Finally, Shaw BlueCurve TV App is family-friendly, with options for Parental Controls and Safe Browse features within the app, which enable the entire family to safely access content.

ADDRESS

1001 - 1 ST SE
CALGARY, AB, CANADA
T2G 5G3

CONNECT

1.866.300.4524
Sales - sales@securitele.ca
Tech Support - techsupport@securitele.ca


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